Cancellation & returns
Contact us about a return
Email Support@everbloom-london.com with your order number to notify us of a cancellation, request the correct return address or report a problem. Do not send returns to the address printed on the parcel. The company correspondence address is:
MARVENOR LIMITED
FLAT 5, 4/F, WON HING BUILDING
74-78 STANLEY STREET
CENTRAL
HONG KONG
The company address is not a parcel-return address unless customer support expressly instructs you to use it. You can notify us of statutory cancellation without waiting for return instructions or approval.
1. Your 14-day statutory cancellation right
For eligible UK consumer distance purchases, you normally have 14 days to cancel without giving a reason. The period ends 14 days after you or a person nominated by you, other than the carrier, receives the goods. For goods from one order delivered separately, the relevant period generally starts after the last goods are received.
Send a clear statement that you wish to cancel, identifying your order. You may email us or write to the company correspondence address above. You do not have to use the model form below. To meet the deadline, send your cancellation notification before the cancellation period expires.
2. Sending goods back
Following a statutory cancellation, send the goods back without undue delay and no later than 14 days after notifying us. Ask support promptly for the correct return address and keep proof of posting. A request for return instructions is not an additional condition for a valid cancellation.
You pay the direct cost of a change-of-mind return. Where the law makes us responsible for return costs, including a valid faulty-goods claim, that rule takes priority. If goods cannot normally be returned by post, any return-cost information required by law must be provided before purchase.
You may inspect the goods as you would in a shop. For a statutory cancellation, a deduction for diminished value may be made only where legally permitted, if handling goes beyond what is necessary to establish the goods’ nature, characteristics and functioning.
3. Refunds after statutory cancellation
We refund payments received for a valid statutory cancellation, including standard outbound delivery costs where paid. We need not refund additional costs of a more expensive delivery method chosen by you.
Refunds are made without undue delay and normally no later than 14 days after cancellation notification. Unless we offered to collect the goods, we may withhold the refund until we receive them or you provide evidence of sending them back, whichever is earlier. The refund uses the original payment method unless you expressly agree otherwise, and no refund fee is charged.
4. Legal exceptions
Cancellation exceptions apply only where their legal conditions are satisfied. These can include made-to-specification goods or genuinely sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed. Bedding is not automatically excluded simply because it is bedding. Any applicable exception must be explained before purchase.
5. Our 40-day sleep trial
PureSleep® and MagicSleep® can be tested for 40 days from receipt. If you wish to return a trial product, email customer support within that period to arrange the return and obtain the correct address. Testing the product in your own bed is permitted under the sleep trial.
You pay the direct return postage for a trial return. Send the product to the address provided by support, not to the address on the parcel. Following receipt of the returned trial product, we refund its purchase price using the original payment method unless you agree otherwise. The trial does not reduce statutory cancellation rights or rights concerning faulty goods.
6. Faulty, damaged or misdescribed goods
Please email us with your order number and details of the problem. Under applicable UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Remedies may include a short-term right to reject, generally within 30 days, or repair, replacement, price reduction or a further right to reject. The appropriate remedy depends on the circumstances. We bear reasonable return costs where required for a valid faulty-goods claim.
7. Model cancellation form
Use this form only if you wish to cancel. You may instead send any other clear cancellation statement.
To: MARVENOR LIMITED, FLAT 5, 4/F, WON HING BUILDING, 74-78 STANLEY STREET, CENTRAL, HONG KONG.
Email: Support@everbloom-london.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods and order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if notified on paper:
Date:
Delete as appropriate.