Terms & conditions
1. About these terms
These terms apply to consumer purchases from Everbloom-London. The seller is MARVENOR LIMITED.
MARVENOR LIMITED
FLAT 5, 4/F, WON HING BUILDING
74-78 STANLEY STREET
CENTRAL
HONG KONG
Email: Support@everbloom-london.com
2. Products and orders
Please review the description, size, colour, quantity and total price before placing an order. Screen settings can affect the appearance of colours, but this does not limit your right to receive goods that match their description.
Submitting an order is an offer to purchase the selected goods. A contract is formed when we accept your order. A message that only acknowledges receipt of your order is not, by itself, acceptance. If we cannot accept or fulfil your order, we will tell you and refund any payment for the unfulfilled items.
3. Prices and payment
Prices are displayed in pounds sterling. The checkout shows the selected goods, any applicable discounts, delivery charges and the order total before purchase. Available payment methods are displayed at checkout. Any additional charges requiring your agreement must be disclosed before you order; they are not authorised merely by these terms.
4. Delivery
We offer free standard UK delivery under the current shipping rate, with no minimum order value. Please see our Shipping policy. Any specific delivery period agreed for your order applies; otherwise the statutory delivery rules apply. Where UK consumer law applies, delivery must normally take place without undue delay and within 30 days unless another period has been agreed.
Goods normally remain at our risk until you or a person you identify takes physical possession. The statutory exception for a carrier independently commissioned by you may apply. Mandatory rights concerning late or failed delivery remain unaffected.
5. Cancellation and returns
Eligible UK distance purchases normally have a 14-day statutory cancellation period. Our Cancellation & returns policy explains how to cancel, return goods and obtain a refund. Contact customer support for the return address; do not send returns to the address printed on the parcel.
The 40-day sleep trial for PureSleep® and MagicSleep® starts when you receive the product. You pay the direct return postage for a change-of-mind or trial return. This does not apply where applicable law makes us responsible for the cost, such as a valid faulty-goods return.
6. Faulty or misdescribed goods
Goods must be of satisfactory quality, fit for purpose and as described where UK consumer law applies. Your rights may include rejection, repair, replacement or a price reduction, according to the circumstances. A sleep trial or other commercial promise does not replace these rights.
7. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing excludes or restricts your mandatory consumer rights.
8. Contact and complaints
Email Support@everbloom-london.com with your order number and a description of the issue. We will consider your complaint and the remedy required under applicable law.
9. Applicable consumer protections
These terms do not deprive you of mandatory protections under the law applicable to your purchase or require you to bring all disputes exclusively in Hong Kong. The terms applicable to an order are those made available when that order is placed; later changes do not retrospectively reduce your rights.