Shipping policy
UK delivery
Everbloom-London is operated by MARVENOR LIMITED.
MARVENOR LIMITED
FLAT 5, 4/F, WON HING BUILDING
74-78 STANLEY STREET
CENTRAL
HONG KONG
Email: Support@everbloom-london.com
Delivery charges
We offer free standard delivery to the United Kingdom, with no minimum order value under the currently configured shipping rate. Check that your address is accepted and review your order total before confirming the purchase. Any optional paid service must be clearly priced before you choose it.
Delivery timing
Any delivery estimate provided for your order should be reviewed before purchase. A specific agreed delivery period applies to that order. Where UK consumer law applies and no different period has been agreed, goods must normally be delivered without undue delay and within 30 days.
If delivery is late, you may be entitled to set an appropriate additional delivery deadline or end the contract and obtain a refund, depending on the circumstances. No additional deadline is necessary where the law gives an immediate right to end the contract, such as when delivery by an essential agreed date has been missed.
Tracking and delivery enquiries
Our shop supports parcel tracking through 17TRACK. If you need help with a tracking reference or a parcel that has not arrived, email customer support with your order number.
Address corrections
Please contact support promptly if your address is incorrect. A change cannot be guaranteed once the order has been dispatched. This does not remove your mandatory consumer rights.
Import charges
If import duties, taxes or handling charges may be payable by the customer for a particular delivery, that information must be disclosed before purchase as required by law. This policy does not itself authorise undisclosed extra charges.
Lost or damaged parcels
Please contact us if your goods arrive damaged or do not arrive. Goods normally remain at our risk until you or a person you identify receives them, subject to the statutory exception for a carrier independently commissioned by you. We will address the appropriate remedy under applicable law.
Returns are sent to a separate address
The company address above is not a confirmed dispatch or returns location. For returns, contact support for the correct address and do not use the address printed on the parcel. See our Cancellation & returns policy.